SHIPPING AND DELIVERY
All items at sent studio includes tax, and excludes any relevant shipping and/or handling fees that are calculated during checkout. Orders are shipped with Sendle and have a processing time of 2-3 business days after an order has been placed. Any order which takes longer will be notified by sent studio via email. All orders do not have a guaranteed delivery time after the order has been shipped, and we take no responsibility in delays that are caused by shipping after the item has left us.
Orders will have a tracking number attached, that will be sent via email through Sendle. For parcels that are deemed lost or are significantly delayed, the buyer will need to contact Sendle directly to raise the issue. sent studio cannot be held responsible for late or missing deliveries, whereupon a valid proof of shipment and valid tracking number has been provided.
Due to the nature of our products, used candles cannot be exchanged or refunded. Please note we also do not offer refunds on change of mind purchases, and cannot exchange or refund custom candles. However, we’ll be more than happy to replace or refund products damaged during transit. If your candle was damaged during shipment, please contact us at firstname.lastname@example.org with proof of damage within 48 hours of receiving the order.
If you are not happy with your purchase, we accept all returns that are full priced and they are issued as Store Credit. Store Credits expire within 12 months, and can be used on any item online.
We try our best to accept all items returned to us, however, please observe our policy as follows here.
Please note for Candle Bar creations, we do not offer any further reprints of candle labels or box labels, unless there has been a spelling error. Candle labels and box labels are directly inferred from our Candle Bar Quiz and should be noted that they serve as inspiration for the final product.
NATURE OF PRODUCT
Customers of sent studio agree that every item is handmade and can carry minor imperfections that vary from the website images used. This is all apart of the natural nature of the product and cannot be deemed a fault. Candle tins are made from natural and recycled material and
thus can sometimes carry (very minor) imperfections, like faint indents, marks and scratches. These do not in any way affect the performance of our product, and the buyer must understand that there is a risk there will be a slight variation between each tin.