Due to the personalised nature of our custom candles, we typically ask you to allow 7-10 business days - this give us time to source your oils (if needed), pour the candle and let it cure in our studio before packing and sending it to you!

Never say never! If you’re in need of a custom candle urgently, we can usually prioritise your order if we already have the oils required in stock. DM, live chat or email us with what you’re after and we can let you know :) 

P.s: We also have express delivery and next day delivery options so you can ensure your candle gets to you on time.

We currently own 300+ fragrance oils which help us blend your unique custom candle scent when you order with us. We analyse your answers and comb through combinations to find a perfect match, then pour your personalised candle! Your custom candle comes with a box with more scent note details as well as a customised label.

Sure can! We’ve created scents inspired by perfumes and even old discontinued scents. If you have a physical item you’d like us to work with, you can email us for the best address to send it to. Once we create your candle, we can ship your item back with it or dispose of it at your request.

You can select to have your custom candle order picked up from our showroom. It should be available as the ‘local pickup’ option at checkout. You’ll receive an email with instructions once your order is ready for pick-up.

Apart from your very special personalised candle scent, included in your custom candle is also a label which has a short description and fragrance scent notes directly inspired by the answers you gave us.  The outer box is also customised, with the date of creation and what we like to call a ‘candle story’, a longer explanation of why this specific candle was created.

The more detail you give us for your candle, the more detailed we can be on your labels :)

Yes! If you request for a label proof in your order notes, or DM/email us after your order has been placed, we’d be more than happy to send it over before your label goes into printing. 

We allow max. 80 words for the candle description and max. 20 words for the ‘made for’ section of the candle. If any of your descriptions/names are too long, we’ll manually shorten it for you as best we can whilst keeping the original intention behind the words.

Oh no! Unfortunately we cannot refund or exchange candles for any mistakes made during the quiz process. Our team tries their best to clean up any basic spelling/grammatical errors, however we do have a disclaimer at the end of the quiz to ensure you double check your answers, as we are not liable for any mistakes made.

However, we would be more than happy to send you a new label if you do wish to have it replaced. Email us at hello@sentstudio.co!  

We’re lucky to not have had anyone dislike the scent of their custom candle. Understandably, scent is very subjective and we realise it may not be exactly what you had in mind, but we try our best to interpret answers and make it as close as possible to what you’ve described in the quiz. This is why we do ask you to be as detailed as you can so we can have lots to work with.

If you do truly have an issue with your custom candle, please email us at hello@sentstudio.co and we can see how we can help.

Of course! We mark down all your scent details, so if you’d like to recreate the same one, just let us know which custom candle you’d like to re-order (an order confirmation or the name you ordered from) and we can get straight to it. 

We sure do! We can create a custom scent for any occasion - weddings, baby showers, corporate gifting and birthdays. We also have bulk pricing options available too and custom designs. Please email us at wholesale@sentstudio.co for more information.